THE PATIENT SATISFACTION SURVEY

Doctors in Touch with Patients® measures what patients care about.

Over a seven-year year period, the Picker Institute, working with the American Hospital Association, interviewed 350,000 patients. From this data, the researchers defined eight "Dimensions of Care" - dimensions that when added together constitute a picture of a "good" medical experience:

•  Respect for the patient's values, preferences, and expressed needs
•  Access to care
•  Emotional support
•  Information and education
•  Coordination of care
•  Physical comfort
•  Involvement of family and friends
•  Continuity and transition

Our patient satisfaction measures your success in satisfying these eight dimensions of care. How well do you meet your patients' expectations? Doctors in Touch with Patients® will tell you. The survey is easy to fill out and easy to understand.

•  You can e-mail the survey to a patient who fills it out, then sends it back with a simple click on the "submit" button. Results are available instantly.

•  Or you can give the patient a paper copy of the survey to be mailed (in a self-addressed, postage-paid envelope) - it's only one page.

•  The survey is available in 10 languages; and it requires no more than a fourth grade reading level.

•  The survey's validity was confirmed by the Management Psychology Group of Atlanta, Georgia.

This patient satisfaction survey fits the needs and the budget of any practice - from that of a single, rural primary care doctor to a 500-physician, multi-specialty clinic in a big city.

Based on the responses you receive, you'll know whether your patients are satisfied and you'll be able to identify areas where you could improve your interpersonal skills. Just click here to start using the Patient Satisfaction Survey Tool .